Teradata Global Privacy Policy

General Information

1.1 EFFECTIVE/LAST CHANGE DATE

27th October, 2023

You may request a file showing the changes from the last version of 6th September, 2023 by emailing privacy@teradata.com .

1.2 SCOPE

This Global Privacy Policy (“Privacy Policy”) provides clear, accurate information about the privacy and data protection (“PDP”) measures adopted by Teradata Corporation and its subsidiaries worldwide and how we access, collect, use, process, retain, transfer, disclose and handle (“Use”) your personally identifiable information/personal data (“PII”). It applies to all offline and online Use, including Teradata websites, social media sites, education and networking sites, mobile and desktop applications (“apps”), data analytics platforms and associated services, and other online portals, contacts and communications between you and Teradata, and to any other scenario to which this Privacy Policy is stated to apply or is incorporated by reference (collectively, our “Sites”).

“PII” means any information relating to an identified or identifiable individual, either alone or in reasonable combination with other information available to us. It includes all: personally identifiable information regarding you, to the extent it is subject to privacy law or privacy regulation provisions; and, non-public information identifiable to individuals to the extent it is subject to privacy or confidentiality provisions in written or electronic contracts entered into by or for Teradata.

In this document, “Teradata” includes Teradata Corporation and all of its subsidiaries throughout the world (also referred to as “we” or “us”).

As a reflection of the importance we attach to the privacy and security of your PII, Teradata has elected to adopt a globally uniform approach to PDP, as set out in this Privacy Policy. In the unlikely case the standards set by your country’s PDP laws exceed the standards in this Policy, then we meet the standards set by your country. Whilst we adopt a globally uniform approach to PDP, your legal rights and remedies are exercisable to the extent provided by applicable law in the relevant country.

Teradata’s business model does not include sharing or selling your personal information for money, but under certain Unites States laws, such as California’s CCPA law, sharing personal information with partners in exchange for some benefit, such as providing more relevant ads, is considered a “sale” or “share.” Teradata may “sell” or “share” personal information for such advertising purposes. Otherwise, Teradata does not and will not sell or share your or anyone else’s PII and requires the same of its service providers and Teradata has not sold or shared your or anyone else’s PII to a third party in the 12 months preceding the Effective Date. Teradata offers no financial incentives in exchange for the collection/retention of PII. For the purposes of this document, Teradata uses the term “share” as it is defined under the California Privacy Rights Act.

1.3  CHANGES AND SUPPLEMENTAL TERMS

We will post public notice, through the Effective Date written on the cover page of this document and at the top of this page, and at https://www.teradata.com/Privacy for at least 30 days when this Privacy Policy is updated or modified in a material way. You may request a file showing the changes from the last version of 6th September by emailing privacy@teradata.com.

From time to time, we may supplement or amend this Privacy Policy and other PDP terms with site- or interaction-specific information and terms (“Supplemental Privacy Terms”). If so, you will be given notice of any such applicable Supplemental Privacy Terms and the choice to consent or not consent to them.

1.4 CONTACT US

Except regarding EEA and California contacts and requests (see below), all countries’ contacts and requests regarding your PII, and data privacy at Teradata may be directed to the Teradata Ethics, Compliance & Privacy Office:

by e-mail at: privacy@teradata.com

or by mail at:

Ethics, Compliance & Privacy Office – Law Department
Attn: Chief Ethics, Compliance and Privacy Officer
Teradata Corporation
17095 Via del Campo
San Diego, California, USA 92127

If you are a resident of California, USA, please contact us at privacy.ca@teradata.com. Please use this email to make requests related to The California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”). You may also leave a voice message via our toll-free telephone number 855-729-4835 and we will contact you to action your request. You are kindly encouraged to make use of email rather than the toll-free telephone number to make such requests. We will fulfil your request in accordance with, and to the extent of, our obligations under the CPRA. Please use these contact details if you have a disability and require this Privacy Policy in an alternative format and we will do our best to help. Designated agents should also use these contact details.

Questions from EEA persons related to the processing of their PII and the exercise of their rights under EEA data protection laws should be sent by email to Teradata’s EEA Data Protection Officer at: DPO.EEA@teradata.com or by mail to: The Data Protection Officer, Teradata GmbH, Brienner Straße 45 a-d, 80333 München, Germany.

PDP-related issues that are specific to Information Technology (“IT”) Security may be directed to our global Information Security Office:

by e-mail at: information.security@teradata.com

or by mail at:

Information Security Office
Attn: Chief Security Officer
Teradata Corporation
17095 Via del Campo
San Diego, California, USA 92127

online at: tdhelp.alertline.com

or by telephone at: 1-866-455-0993.

1.5 VERIFYING YOUR IDENTITY WHEN YOU MAKE REQUESTS UNDER CPRA

If you are an office-based employee/contractor, we can verify your identity by meeting in person to confirm you made the request.

If you are not an office-based employee/contractor:

  • Request to know categories of PII: Teradata will verify your identity to a reasonable degree of certainty by matching at least two data points provided by you with data points maintained by Teradata that we determine to be reliable for the purpose of verifying your identity.
  • Request to know specific pieces of PII: Teradata will verify your identity to a reasonably high degree of certainty by matching at least three pieces of PII provided by you with data points maintained by Teradata that we determine to be reliable for the purpose of verifying your identity, together with, should Teradata deem it necessary, a declaration signed by you under penalty of perjury that it is your PII that is the subject of the request. Teradata shall maintain all signed declarations as part of its record-keeping obligations
  • Request to delete PII:  Teradata will verify your identity to a reasonable degree or a reasonably high degree of certainty depending on the sensitivity of the PII and the risk of harm posed to you by unauthorized deletion, using the methods in the previous bullets. You must first submit your request to delete PII, and then separately confirm you want your PII deleted.
  • Request to delete from Job Applicants: Teradata will verify your identity by requiring you to log in and make your request via online portal GR8 People (or subsequent provider/portal, if any). This is the also the preferred and most efficient method for you to make your job applicant deletion requests.
  • Request to Correct Inaccurate PII: Teradata will verify your identity to a reasonably high degree of certainty by matching at least three pieces of PII provided by you with data points maintained by Teradata that we determine to be reliable for the purpose of verifying your identity, together with, should Teradata deem it necessary, a declaration signed by you under penalty of perjury that it is your PII that is the subject of the request. Teradata shall maintain all signed declarations as part of its record-keeping obligations.

Teradata retains the right to vary any of the above verification procedures at its discretion.

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