groups Customer satisfaction

Resolve customer complaints faster with generative AI

Boost customer retention and lifetime value by improving complaint analysis with Amazon Bedrock, available with Teradata VantageCloud on Amazon Web Services (AWS).

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Why Amazon Bedrock for customer complaint analysis

Streamline complaint resolution and reduce customer churn with a generative AI-powered solution

Companies receive millions of customer complaints each year. And many come in the form of emails and phone calls, all of which are captured as unstructured data. Identifying and resolving these issues is often a manual, time-consuming, and costly process.

Teradata VantageCloud on Amazon Web Services (AWS), provides a seamless way to optimize customer complaint analysis and accelerate the resolution process. With the LLM-powered Customer Complaint Analyzer, you can quickly unlock insights about complaints and automatically generate user-friendly explanations and answers. 

monitoring

Strengthen customer loyalty and drive revenue

See how your team can optimize complaint resolution and improve customer retention. Explore how you can:

  • Reduce churn by addressing customer complaints quickly and enhancing the customer experience
  • Drive revenue by increasing conversions and leveraging virtual assistance capabilities
  • Lower costs through improved operational efficiencies
Psychology

Better understand and anticipate customer behavior

Leverage advanced analytics and generative AI to classify and address questions and complaints faster than ever before. With Amazon Bedrock’s generative AI capabilities, you can:

  • Predict if an incoming customer communication is a complaint or not
  • Use LLM-powered data to rapidly unlock insights about complaints using text clustering, topic detection, complaint summaries, and sentiment analysis
  • Integrate external LLMs with VantageCloud’s in-database analytics
Streamlined customer experiences

Delight Your Customers With Generative AI

Explore how VantageCloud Lake on AWS harmonizes data from various channels, enabling financial services organizations to overcome the challenges of siloed data and legacy systems. By leveraging ClearScape Analytics™, Amazon Bedrock, and an LLM-powered complaint analyzer, you can deliver more personalized experiences and accelerate complaint resolution.

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  • Accelerate your business with AI technology
  • Experience faster access to better analytics
  • Deploy analytics at scale





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