Teradata Advisory Boards

Teradata Service Focus Team (SFT)

Work towards solutions with Teradata.

Service Focus Team (SFT)

The SFT is a committee that works closely with Teradata on issues related to support services and other areas that fall beyond the scope of product enhancements. Members represent the concerns of Teradata customers by serving as catalysts for service improvements, providing ongoing feedback to Teradata and the Teradata Analytics Universe Steering Committee.


The charter of the SFT is to serve as a conduit to Teradata regarding service-related issues for Teradata customers by seeking objective solutions to their concerns.

The scope of the SFT's responsibilities are service-related areas that include, but may not be limited to, the following: Local/Remote Support, Hardware/Software Quality, Professional Services, Product Management, Sales Support, Customer Training, Documentation, Product Ordering, and other areas deemed appropriate by the Teradata Analytics Universe Steering Committee.


Identify service issues or gaps in processes affecting customer services and support.

Distinguish between issues global in nature and those specific to an account or region.

Escalate customer-specific problems and issues when appropriate.
Represent the concerns of Teradata data warehousing customers.

If you are interested in becoming a member, please complete the Service Focus Team membership form and return to the contact person indicated on the form. Thank you.

Service Focus Statement

Teradata customers can request additional support by submitting a Service Focus Statement. The Service Focus Team either approves or rejects the submitted statement, based on whether or not the Service Focus Team can help the customer. If the Service Focus Team accepts a Service Focus Statement, the team works with the customer to resolve the critical issues.

Service Focus Team Members

MARK ANDREWS, CHAIRPERSON | Database Administrator | Wells Fargo
Mark Andrews has an extensive background in supporting Teradata systems from the original DBC1012 to the Enterprise classes and Appliances of today. Over the years, he has worked at several major corporations including Coke, Delta, Macy’s, and currently Wells Fargo as a Database and System Administrator. He supported Aster systems since 2012 and most recently began work on the new Teradata Vantage platforms.

AHMED AMIN | Data Warehouse Specialist | Royal Bank of Canada
Ahmed Amin is the Lead Teradata Platform Database Administrator at Royal Bank of Canada. He has over 15 years of experience supporting complex database and data warehouse platforms with a proven record of implementing and supporting performance, data replication, data mover, BAR technologies and infrastructural setup of analytics systems. His prior experience includes working with financial, telecommunication and healthcare industries around the globe.

PAT HALPIN | Manager | Allied Irish Bank (AIB)
Pat Halpin has worked in AIB since 1994 and is currently the Head of Data Systems for AIB, the Data Systems team supports a portfolio of applications that includes Ab Initio, all the Finance reporting applications, a number of Cloud SaaS applications and Teradata (underpinning AIB’s Enterprise Data Warehouse).  Pat has worked with Teradata since 2013 and is responsible for AIB’s Teradata Ecosystem and the relationship with Teradata.  Pat has a degree in Financial Information Systems.

PHILIP FOUTTY | Enterprise Architect Principal | Anthem, Inc.
Philip Foutty is the Teradata DBA Team Lead at Anthem, Inc. and has worked at Anthem for 15 years. Phil focuses mainly on System Performance, Workload Management, Viewpoint Administration, Capacity Planning and Cloud Technologies. Phil has been working with Teradata and Data Warehousing for over 18 years and is a Certified Teradata Vantage Master. Phil has a bachelor’s degree in Computer Information System with a specialization in Database Management and a master’s degree in Information Systems Management.

MALCOLM RAUSCH | Associate Director | Verizon
Malcolm Rausch has been with Verizon and its affiliates since 1995. He currently has the responsibility of managing the Business Intelligence infrastructure teams. He has managed the Teradata team since 2004 and the Big Data team since 2013. His team supports all hardware environments for Teradata and Big Data for Verizon. His team's roles include capacity planning, system placement, hardware and software upgrades, performance monitoring and tuning, and backup and recovery.

GERI GILREATH | Principal Technology Engineer | Norfolk Southern 

Gilreath has worked on Teradata Data Warehouse systems for over 19 years and is the Teradata DBA Team Lead at Norfolk Southern.  Her responsibilities include managing all phases (sizing, budgeting, procurement, project management) of Teradata hardware and software implementations and upgrades.  Gilreath leads a team of DBAs supporting the entire Teradata suite - Database, QueryGrid, Data Mover, Viewpoint, Axeda, and DSA BAR.  She is also part of the Hadoop administration team responsible for supporting multiple HDP and HDF machine learning clusters.

KEVIN J. LEWIS - Advisor | Senior Director, Customer Support & Services Product Management | Teradata

Kevin J Lewis is a Senior Director of Product Management for Teradata Analytic Customer Support & Services. Kevin has a demonstrated history of working in the information technology and services industry. Skilled in Enterprise & Open Source Software, Sales, Support, Pricing, Marketing, Enterprise Architecture, Customer Relationship Management (CRM), Cloud, Analytics and Databases. Strong administrative and operational professional with degrees in Financial/Accounting, Digital Electronics and a Bachelor of Applied Science (B.A.Sc.) focused in Computer Science.

AUDRA TURNER – Executive Liasion | Product Manager | Customer Support & Services

Audra Turner is the Executive Liaison for the Service Focus Team and Services Product Manager supporting Teradata’s existing platforms and applications. Prior to joining Teradata, she was a Program Manager at Northrop Grumman working on one of Global Hawk’s Payload Modernization Programs. More recently, she managed a combined development and retrofit portfolio estimating approximately at $90M. Mrs. Turner established a cross sector summit to promote teaming between NGAS and NGMS, while leveraging expertise from both sectors to improve product quality, customer satisfaction, and win future competition of next generation SIGINT payload.  Audra has more than 8 years’ experience in Program/Project Management and an MBA.

KIMBERLY RAY | Senior Manager | Global Customer Experience

Kimberly Ray is the Senior Manager of Global Customer Experience within Teradata's Customer Support & Services organization. With over 25 years of experience in customer engagement, knowledge management, and organizational development, Kimberly is responsible for global customer experience strategy development and implementation, including self-service and knowledge with a focus on building an exceptional end-to-end customer journey. She is passionate about driving a seamless customer experience to allow Teradata to transform how businesses work and people live through the power of data. Kimberly holds certifications in KCS, Community Management, and Customer Experience with a bachelor’s degree in Communications from UC San Diego and a master’s degree in Organizational Development from the University of San Diego.

Get Involved with the Service Focus Team!