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What is Sentiment Analysis?

Sentiment analysis involves the capture and tracking of opinions, emotions or feelings expressed by consumers in various types of interactions or documents, including social media, calls to customer service representatives, surveys and the like. Text analytics and natural language processing are typical activities within a process of sentiment analysis. The goal is to determine or assess the sentiments or attitudes expressed toward a company, product, service, person or event.

Teradata Take: Sentiment analysis is particularly important in tracking emerging trends or changes in perceptions on social media. Within big data environments, sentiment analysis combined with behavioral analytics and machine learning is likely to yield even more valuable insights.