Succeeding in Customer Experience

Organizations looking to optimize the customer experience must develop capabilities to unify the customer profile, turn data into insights, and insights into actions. Some organizations feel they are checking all the right boxes when deploying a marketing cloud. While marketing clouds are valuable and solve specific needs, their limited scope makes them insufficient to break down the silos that impair an enterprise customer experience initiative. This white paper discusses why organizations need to look beyond marketing clouds to a composable customer data platform (CDP) for a well-coordinated, omnichannel customer experience.

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