2020 was a 'Black Swan' event that transformed how customer buy. With years of change squeezed into a matter of months, retailers need to recalibrate business models to meet customer expectations.
Does the key to success lie in strategy and culture, or technology?
Two industry leaders debate the future of retail.
Don't miss it.
Clive Humby OBE - Principal, H&D Advisory
Prof. Moira Clark - Director, The Henley Centre for Customer Management