i Supplier FAQ's
Question: How do I make an amendment to an invoice? How do I enter credit memos?
Answer: To reverse an invoice due to incorrect entry or to submit a credit memo, just follow the same steps as if you were submitting an invoice. Search for the line in the create invoice section and enter a negative quantity (ex: -150). If you do not find the PO line you need to correct, check if it already has a receipt against it or it has been paid. In this case you will not be able to correct it and you will need to mail your credit memo to accounts payable.
Question: How do I know the invoice was successfully submitted?
Answer: An invoice is successfully submitted once you see the confirmation page. Occasionally it will take longer for your invoice to be displayed in iSupplier. Do not submit it again. If you reach the confirmation page, your invoice will be processed by accounts payable.
Question: I selected 6 lines to add to my invoice but I only see 5.
Answer: Only 5 lines can be displayed. Click on the "Next" link to view additional lines. View screenshot.
Question: The price on the invoice is incorrect. How can I get it changed?
Answer: You need to contact the requestor/buyer on the PO to get it change. You also need to notify your order management team to make sure the prices are correct on the PO once they are received. This will avoid delays in the invoice creation process.
Question: Is there a way to delete invoices in iSupplier Portal?
Answer: You can't delete it but you can submit a credit memo. Select the line that you need to correct and enter a negative quantity (i.e., -2, -50,…).
Question: I can't find the PO number to invoice.
Answer: (1) Make sure it is an ERP PO. ERP POs begin with four numbers that are unique to a country. Here are examples:
- 5009****** GSL
- 7619****** Australia
- 7349****** New Zealand
- 7609****** Singapore
- 7219****** Hong Kong
- 2209****** Canada
- 2019****** United States
- 5639****** UK
Note - for the PO convention of all other countries, review the document for countries migrated to ERP/iSP. Any PO with a different numbering scheme cannot be invoiced via iSP. Please use iSP Assistance if you have further questions.
(2) Make sure the PO is a Standard PO. The contract PO will always show, but you won't be able to invoice against it - think of it as a master agreement, but you will be given a standard PO each time.
YOU CANNOT CREATE AN INVOICE THROUGH iSP WITHOUT A VALID STANDARD PO.